Demanding customer expectations are proving to be a challenge for logistic providers. Delivery options such as same-day or overnight delivery are becoming more of a mandate than an option. Logistic providers need to seek new methods and adopt innovative strategies to ensure the quality of each delivery and enhance the overall customer experience.
More and more fleet management companies are turning to cloud-based solutions, designed to bring transparency in the supply chain operations and to improve the real-time visibility of the delivery process. Electronic proof of delivery (EPOD) is a step in the same direction that enhances traceability and efficiency.
A large number of logistics companies still rely on paper-based sign offs as proof of delivery. This not only hinders the efficiency your operations but also impedes your response time.
Here are four compelling reasons for you to make the switch to electronic proof of delivery:
1. Information Accuracy
Companies that don’t have the resources to manage complex manual work in the delivery workflow often face issues where information gets altered or lost due to human error, leading to challenges with traceability of the process. Using an electronic proof of delivery system can significantly reduce such errors and streamline the process of delivering goods and services. Since the logistic provider is able to capture every step electronically, it ensures efficiency and accuracy of the delivery. This ultimately reflects in improved stock accuracy, a stronger cash flow and better customer satisfaction.
2. Higher Productivity and Efficiency
Paper-based manual processes hinder real-time data access and visibility into the fleet operations, thus slowing down productivity of the entire delivery process. By adopting EPOD systems as a part of your supply chain process, you improve efficiency of your mobile workforce, enabling them to track the deliveries as they happen. Drivers no longer need to spend time filling out paperwork or waiting for a customer, when he is not home. Mobile devices make securing proof of delivery easy and simple with an in-built camera for image and a touch screen for information and signature capture capabilities. This expedites the process for each pickup and delivery, shaving minutes off every halt.
3. Improved Bottom Line
Using EPOD can drastically reduce the time and amount you spend on printing and document storage. By cutting down the high cost of handling paperwork and processing delivery invoices, you can reduce your cost overheads and improve your bottom line as well as worker efficiency. It eliminates the need for manual data entry, enabling your resources to allocate more time for proactive customer service and management.
Apart from loss of information, storage and security issues, paperwork processing poses a threat to the environment. With rising environment concerns supply chain companies and logistics providers must consider the costs of logistics connected with climate change and environmental pollution. Going paperless is an important move in the green initiatives for a company, enabling you to save money and the environment at the same time.
TrackSYNQ PLUS, now enabled with electronic proof of delivery will be a crucial element that ensures accountability in your logistics operations, improve productivity, speed-up your delivery process and lower overall costs of operations. It is important to change and change fast, if your customers can’t rely on you for service, they will switch to a competitor who can.
Demanding customer expectations are proving to be a challenge for logistic providers. Delivery options such as same-day or overnight delivery are becoming more of a mandate than an option.
Fleet management is not only for dispatchers. In fact, it is one of the many pieces that shape the future of new driver technology.